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Web Hosting Support: HostGator Review

What is Shared Hosting? Shared hosting is a hosting service that hosts or manages multiple websites on a single server. This service is one of the most popular hosting methods, especially if you are building your first website. HostGator is one of the biggest and oldest web hosting companies in the industry. It hosts more than 8 million domains, and it is part of the most popular web hosts. This article focuses on all of the plans, opinions, and support of HostGator shared web hosting.

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HostGator Shared Hosting Price. What You Receive for Your Money

Choosing the right hosting plan for your website needs is a significant decision. Every different shared hosting plan gives you limited storage space, website, and features.
HostGator Shared Hosting offers three different plans at three different prices, which include various features. All of the prices are affordable, according to the options that all of the plans cover.

Hatchling Plan
Single Domain, One-Click WordPress Installs, Free WordPress/cPanel,
Website Transfer, Unmetered Bandwidth, Free SSL Certificate,
Free Domain Included
Baby Plan
Hatchling Plan Features+ Unlimited Domains
Business Plan
Baby Plan Features+ Free Dedicated IP,
Free SEO Tools and
Free Domain Included

The Price starts from $2.75/mo to $5.95/mo. All of the plans include useful features for the demands of the customers. You can choose the most suitable method for you, according to the features which you need for your website.

What We Like

Good Support
User-friendly for beginners
Good Features
Affordable Prices

What’s Missing

Extra Fees

HostGator Shared Hosting – Clients Opinion

Clients’ reviews and opinions are essential before you make a choice. Here you can read various views that can be helpful if you are still hesitant to choose HostGator.

Trustpilot Comments:

You can read some of the TurstPilot comments and opinions about Hostgator shared hosting.

User 1

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I’ve used hostgator for 10 years. They used to be much better than they are now. I wish they could go back. Don’t buy cheap reseller hosting from them. You will have trouble galore. We didn’t do too bad when we had a VPS with them, but their support in the last 4 years or so has become unbearable to work with. The bureaucracy is huge. You can’t talk to anyone knowledgeable anymore. It’s all tech-support workers reading from scripts and tutorials.
I planned on leaving them 2 years ago, but I have so many sites on their server that it would be a huge time commitment to move them all. Hope I can find the time to do it. I really don’t like them.

User 2

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I love HostGator
I love HostGator, and your support team is fantastic. Everyone is always friendly, patient, and helpful that I can not recommend you enough. Keep up the good work, guys (and gals, of course)!

User 3

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Very poor security included in hosting, you need buy it extra..It was my big mistake to buy 3 years hosting.
Don’t do the same mistake.

Quora Users Comments

Now you can see also come more comments about HostGator from Quora forum.

User 1

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TLDR; No. It would be a mistake going with hostgator.
I have been hosting my websites for years now, and when I initially opted for hostgator, their service was unbelievably good, with great customer service. I have recommended it to several friends and associates in the past few years.
That said, I’m very sorry to say that their quality of service has declined, and severely so, over the years, and now it is unbelievably pathetic, and the company seems to be in a sorry state.
One can figure out from their support replies that they don’t really care much about how their customers feel and this tells me a lot about where their company is headed, that is, when the management becomes apathetic and indifferent towards the company and its operations.
All I can say is that their service is unbelievably bad, curt to the point of being rude, and they behave like they’re doing their customers a favor by even condescending to reply to their support requests.

User 2

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Hostgator is one of the biggest, household web hosting names for a reason. But their regular, shared hosting option is just great for someone who is starting out – it’s not for people who are truly serious about their website. While Hostgator shared hosting average uptime is good – 99.97%, their speed isn’t.
I have been using Hostgator since 2007, I have a blog hosted with them. The following are the reasons I love hosting with them.
Reliable hosting: HostGator guarantees an uptime of 99.99%. If you experience downtime below that, then you will get back one month credit on your account.
Generous money back guarantee: HostGator offers 45 days money back guarantee. Normally, web hosting companies do not offer a money back guarantee to exceed 30 days.
Flexible billing periods: You can choose between monthly and yearly billing periods. Longer billing periods will get you the most discount.
Free migration: HostGator offers free migration service with all new accounts. Their expert team will transfer your website from your previous host at no extra cost during the first 30 days of signing up.

User 3

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I have been using HostGator from quite some time and would highly recommend it to you.
Hostgator strives to make web hosting easy and affordable, and if you’re looking for a plan that allows you to get a site up and running quickly and economically, look no further.
Those creating new websites can utilize the included website builder, while those with existing websites will get free migration assistance.

HostGator Shared Web Hosting Customer Service

HostGator includes three different support options like 24/7 chat, phone, and email support.

Support Response Time

The observations show us that the support staff of HostGator seems knowledgeable, well-trained, and friendly. There are no issues with the support.

Support Interface Usability

HostGator has a specific contact page. You can choose between live chat, call, or email connection with them.


We conclude that HostGator shared web hosting has an excellent support team and features. With all the reviews, both positive and negative, we can present it as the right choice for shared web hosting, but not among the best. The prices are also really affordable for the included features.

FAQ's Web Hosting

What Is Web Hosting?

A web hosting service is a type of Internet service that allows individuals and organizations to upload their websites on the internet. For example, if you create a website or some kind of content that needs to be accessed by other internet users, you need to host it on the internet with the help of a specific service. This practice can be done by buying a plan.

There are different types of solutions like:

Shared Solution (Server shared between many users)
Dedicated (A dedicated server only for you)
VPS (Virtual Private Server)
Cloud (services that are provided to customers via multiple connected servers that comprise a cloud).

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What Is Domain Name?

Domain Name is a unique identification mark that defines your site, in other words, it is the name of your website.
Every site has a different domain name which makes it recognizable in the networking space.
Examples for popular domain names:

and every other popular or unpopular site you have ever heard.

How Much Does Hosting Cost Per Year?

The cost of host services varies according to your needs. For every site, it's a different price and it depends on what host provider and plan you are going to choose. For example, if you choose the "StartUp" plan of the SiteGround shared solution, the price you are going to pay is around $100 per year. But if you have a bigger company and you need better performance the service can cost you more than $1250 per year for a normal plan of a Cloud solution.

Which Is the Best Host Provider in USA?

As we all know the USA is a great market anything and there are hundreds maybe even thousands of providers, that offer their host services. And here the question comes: Which are the best providers in the USA. Here you can read Top 10 Best providers in The USA, and find out which is the best one for you. Finding the best provider for you depends on your business, your model of working, and your needs. Have in mind that every provider offers contrasting services and has its pros and cons. So, make sure that you have researched carefully before you start using certain services.

Which is the Best Web Service for Starting a Website?

There are a lot of different host services available like Shared, VPS, Cloud, etc.
But which one is the best to start with. Judging from our experience the best service to start with is shared solution.
Even there are a lot of different opinions about how it is best to start your site with this type of service. Here you can find out why shared solution is the best for your first website.

How to Get a Domain Name and Hosting Service?

There are a lot of host providers that give a free domain name when you become their client. But how to get a domain and host service? We all know the free services are not the most reliable. If you want to start your website make sure you have Google-Friendly Domain Name.

How to Change/Migrate your Web Host Service?

If you think that the host service you use doesn't satisfy your needs, it's time to undertake a migration.
Migrating a site is a very vast topic and there can be thousands of reasons for moving from one company to another.
The easiest way to migrate without losing any information is to use a migration tool like Duplicator .
There are also a lot of different tools with which you can do this work. Here you can find the best migration tool for you.

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