DanDomain – 1980 カスタマーレビュー: 分析 (9月 2026) - JA

機能とサービス

Dandomain has sold domains and hosting since 1999 from Skanderborg in Jutland. It reports 60,000+ 顧客と 500,000+ 登録済みドメイン. それはteam.blueの一部です, a European hosting group, and says so openly on its About page.

提供されるホスティングのタイプ

• 共有ホスティング (ウェブホテル) – 3層, on either Linux/PHP or Windows/ASP.NET
• VPSホスティング – five tiers on VMware, with full root or remote desktop access
• Webshop – a hosted e-commerce platform, which is Dandomain’s best-known product in Denmark
• Email and Microsoft 365 – hosted Exchange, mailboxes and Microsoft licences
• ウェブサイトビルダー, SSL証明書, 複数のドメインにわたる 700+ 拡張機能

何が欠けているかに注意してください. Dandomain does not sell dedicated servers. Several reviews elsewhere still list them, but no dedicated product appears in the current catalogue.

お客様が強調する主な機能

• Danish phone support on every plan, 最も安いものを含む. Most budget hosts push you to a ticket form.
• デンマークのデータセンター, which matter for data residency and for latency to Danish visitors.
• Published audit reports. ISAE 3402 report and ISO 27001 certificate are downloadable, 主張するだけではなく.
• プランカードに印刷されている更新価格. それは珍しいですね, そしてそれは称賛に値する.

データセンターの場所

Dandomain’s own subprocessor document, 更新しました 20 行進 2026, names three data centre suppliers: GlobalConnect, Fuzion and Cibicom. All three are in Denmark, それで、 “デンマークのデータセンター” claim holds up.

One nuance. Dandomain rents the buildings rather than owning them. Its compliance document calls these firms suppliers of “the physical premises for our own data centre operations”. The servers are Dandomain’s; the halls are not. ISO 27001 certificate lists six Danish sites plus one in Oslo.

パフォーマンスの期待

Here’s what to know before you buy. Dandomain’s marketing tells you not to worry about uptime: “you shouldn’t have to think about uptime, operations and stability. That’s what you pay us for.”

Its business terms say something different. 全部調べました 48,061 characters for an uptime figure and found none. いいえ “99.9%”, no percentage of any kind, and no SLA (サービスレベル契約, meaning a guaranteed uptime commitment with compensation if it’s missed). 句 10.4 says only that Dandomain “strives for” the systems to be available 24 1日に数時間.

So there’s no contractual uptime promise and no compensation if your site goes down. The infrastructure may well be reliable. You just have no remedy in writing if it isn’t.

No independent speed benchmarks were available at the time of writing. The VPS page describes “dual 18-core Intel Xeon” processors but names no model or generation, so you can’t tell how old the hardware is.

顧客体験

Dandomain holds a TrustScore of 4.7 から 5 から 2,213 レビュー, と 241 posted in the past 12 月. 分布: 77% 五つ星 (1,714 レビュー), 10% 四つ星, 2.7% 三ツ星, 2.5% 2つ星と 7.5% 一つ星 (166 レビュー).

The simple average of those ratings is 4.47. Trustpilot’s published 4.7 weights recent reviews more heavily, so recent sentiment is better than the lifetime record. The one-star reviews sit mostly in the past.

The Number That Explains the Score

We took the 180 最近のレビュー, カバーリング 25 11月 2025 に 1 9月 2026, and split them by how the reviewer reached Trustpilot. The gap is the most useful fact in this review.

144 reviews came through a link Dandomain shared. They average 4.98 から 5. そのうち, 141 are five-star and not one is a one-star.

35 reviews came from customers who went to Trustpilot on their own. They average 3.74. A quarter of them are one-star.

That’s a gap of 1.24 points on a five-point scale, 同じ会社, same ten months. Neither group is fake. What differs is when each review gets written. The prompted ones are short notes after a support call: “Super service as always”, “Friendly and competent customer service”. The unprompted ones are about billing and the product.

そう 4.7 is a real score, and it mostly measures the support desk. The 3.74 measures what it’s like to be a customer for a few years.

お客様が賞賛するもの

Support dominates the positive reviews, and the praise is specific rather than vague. Reviewers mention that the phone gets answered, that the person speaks Danish, and that they aren’t transferred around. One five-star review from August 2026: “You’re always ready on the phone. Sensible, Danish-speaking and they ALWAYS know what they’re talking about.”

長寿もよく話題になります, with several reviewers citing 17 また 20 years as customers. ホスティング会社の場合, that’s a meaningful signal.

一般的な苦情

Price increases on existing customers are the dominant theme. スキャンしました 160 1- and two-star reviews. 27 彼らのうちの, about one in six, complain about price rises, and those complaints stretch from November 2013 to May 2026.

The cluster is recent. 11月 2025 was the worst single month in the scan, with six negative reviews, four of them about pricing. 2025 produced 28 1- and two-star reviews, the most of any year since 2017.

The specifics vary by product. One reviewer describes two mailboxes going from DKK 120 a year to DKK 1,050 5年以上にわたって. Another reports a webshop rising DKK 400 月. A third describes a forced upgrade priced on an order count that included credit notes. These are customer accounts rather than figures we could verify, because web archives never captured Dandomain’s historical prices in readable form.

キャンセルが2番目のテーマです. Reviewers describe difficulty leaving, unexpected automatic renewals and collection notices. The terms explain why: subscriptions renew automatically unless you cancel at least 30 期間終了の数日前.

コミュニティからのフィードバック (Redditとフォーラム)

Dandomain has almost no Reddit footprint, and that’s not a red flag. Danish hosting discussion happens on Danish platforms, chiefly the business forum Amino and local comparison blogs. It’s a language market, not a silence.

Those Danish comparison sites match our own findings. They report that the entry package has no backup access, and that Dandomain costs three to four times what rival Danish hosts charge. Their conclusion is ours too: you pay more, and what you get for it is support.

サポート品質

Dandomain publishes its own support metrics through its website’s data feed. It claims a 4-minute response on support, 5 minutes on chat, そしてチーム 20.

The hours deserve a closer look. Aboutページにはこう書かれています “we are available 365 年間日数”. The contact page is more precise. Phone support runs weekdays 08.00 に 16.00 とです closed at weekends and on public holidays. Email is open at weekends, answered within 24 時間.

So the 365-day claim describes an email queue, not a phone line. Premium customers get an extended weekday window of 07.00 に 19.00; Starter and Standard get 08.00 に 16.00.

When to Use Dandomain

理想的な用途

Danish small businesses that need to phone someone: This is Dandomain’s real product. Phone support in Danish is included on the cheapest plan, and the review record shows customers rate it highly and consistently. If a broken website costs you a day of trading, that access is worth paying for.

Organisations with a Danish data residency requirement: Servers are in Denmark and the supplier list is published. ISAE 3402 およびISO 27001 documents are downloadable. If your compliance officer needs paperwork, it exists and it’s current.

Single-site businesses that plan to stay put: One website per plan is a hard limit, but plenty of companies only ever need one. それがあなたなら, and you intend to stay for a decade, the renewal price is simply the price.

感謝していただけると幸いです

• You want a Windows and ASP.NET host with Danish support, which is a small field
• You need an audited backup arrangement, not a marketing promise about backups
• You want your host, your data and your support desk in one country and time zone

When NOT to Use Dandomain

他の場所を探す

You run more than one website: Every shared tier hosts exactly one site and one database. Three small sites means three subscriptions, so at Starter renewal that’s DKK 477 月. Most hosts at this price allow unlimited sites.

You’re buying a VPS on value: DKK 274,80 1ヶ月で買える 1 vCPU と 2 GBのRAM. European VPS specialists sell several times that for a fraction of the price.

契約上の稼働時間保証が必要な場合: There’s no uptime figure anywhere in the business terms. If you need an SLA with service credits, get it in writing from someone else.

You’re launching a webshop on a tight budget: DKK 9,00 price lasts six months. Month seven costs DKK 249,00 at the cheapest tier and DKK 1.199,00 on Advance. Plan for month seven.

あなたの状況に対する危険信号

• 週末の電話サポートが必要です: The line is closed on Saturdays, Sundays and public holidays
• 返金保証が欲しい: Dandomain doesn’t offer one. See the FAQ below for what the terms actually give you
• 自動更新が嫌いな場合: Subscriptions renew unless cancelled 30 期間終了の数日前
• You’re price-sensitive on domains: A .com renews at DKK 294,00 1年, roughly triple the going rate

Dandomain Transparency Score

• 企業情報: 素晴らしい. Company number, 住所, bank details and phone number are published. team.blue ownership is disclosed on the About page rather than buried.
• 価格の透明性: 良い, 一つの隙間で. Renewal prices appear on the plan cards, which most competitors avoid. DKK 117,00 setup fee is the exception, shown only on the specifications subpage.
• 技術文書: 良い. Full specification tables per tier, plus real audit documents you can download. The VPS processor is described only by core count.
• 規約とポリシー: 限定. The refund position is clear but restrictive. The bigger issue is the missing uptime commitment described above.

全体的な透明性: 良い. Dandomain is more forthcoming than most hosts on ownership and renewal pricing, and less forthcoming on what it guarantees.

One disclosure gap is worth naming. Dandomain added Webnode GmbH of Switzerland to its subprocessor list on 20 行進 2026, naming that Swiss firm as the supplier behind the website builder Dandomain sells as its own. So any review calling that builder Dandomain-built is out of date. The product page itself never mentions Webnode. Two details corroborate the disclosure: the page’s images load from a folder named “webnode”, and the free tier hands you an address ending in webbuilder.nu.

Alternatives to Dandomain

Before comparing, know this. Dandomain trades under company number 29412006, which belongs to team.blue Denmark A/S. That single company holds 41 registered trading names. Twenty-one of them are Danish hosting brands, including ScanNet, 見つけたい, キュラネット, Simply.com, サーフタウン, ウノユーロ, Meebox, ダンホスト, Cloud.dk and Zitcom.

So switching between most familiar Danish hosting names doesn’t change the company you’re buying from. If your complaint is Dandomain’s pricing policy, a sibling brand may not fix it.

For Multiple Sites: A Mainstream Shared Host

If your objection is one website per plan, almost any mainstream shared host fixes it, usually with unlimited sites at a similar price. You lose Danish phone support. 私たちの cheap Danish hosting comparison lists lower-cost options for this market.

For VPS Value: A European Infrastructure Specialist

Dandomain’s VPS is priced for managed Danish support, not raw resources. Infrastructure-focused providers sell several times the CPU and RAM for less. 私たちのを参照してください ヨーロッパの VPS の比較 そして私たちの デンマーク VPS ガイド.

For Email Only: A Dedicated Mail Provider

Some of the sharpest complaints come from customers using Dandomain for a couple of mailboxes and watching the annual cost climb. A specialist mail host is usually cheaper and easier to leave. 私たちの メールホスティングガイド compares them.

より広い地域市場に向けて, ご覧ください デンマークのウェブホスティングガイド.

結論

この結果をコピーする

Dandomain earns 3.7 から 5 私たちから. That’s below its 4.7 Trustpilot スコア, and it’s deliberate. It matches the 3.74 average from customers who went to Trustpilot unprompted rather than after a support call.

The support is as good as the reviews say. The infrastructure is Danish, and PwC’s audit of 2025 noted no exceptions across 26 コントロール. It’s also certified to ISO 27001, on a certificate re-issued on 20 4月 2026. Those are real strengths, and not every host has them.

結論

What drags the score down is the commercial arrangement. Renewals run 4 に 7.2 times the introductory price on shared hosting, そして最大 133 times on the webshop. Every plan hosts one website. There’s no money-back guarantee and no uptime figure in the contract. A DKK 117,00 setup fee sits on a page most buyers never open.

Buy Dandomain if Danish phone support is worth a premium, and if you’re comfortable paying the renewal price rather than the advertised one. Avoid it if you’re comparing on cost, running several sites, or need a guarantee you can enforce.

よくある質問

Is Dandomain good for beginners?

はい, 1つ注意点があります. Danish phone support is included on every plan, WordPress はワンクリックでインストールできます, and the control panel is straightforward. The caveat is cost. Beginners pick the cheapest plan and get a surprise in year two, when DKK 29,00 becomes DKK 159,00 月.

Is Dandomain worth the price?

It depends on how much you value support. After the first year you pay DKK 159,00 to DKK 359,00 月. That’s roughly three to four times what budget Danish rivals charge. If a phone call to a Danish speaker saves you a day of downtime, the maths works. If you’re comfortable solving problems yourself, あなたは払いすぎています.

顧客が最も不満を感じていることは何ですか?

価格の上昇, 明らかに大差で. の 160 1- and two-star reviews we scanned, 27 concern price rises, going back to 2013 and clustering in late 2025. Cancellation difficulty comes second. サポートの品質に苦情が寄せられることはほとんどありません.

How does Dandomain compare to other Danish hosts?

Carefully, because many of them are the same company. ScanNet, Simply.com, キュラネット, サーフタウン, UnoEuro and Wannafind are all registered trading names of team.blue Denmark A/S, exactly like Dandomain. Against independent Danish hosts, Dandomain costs more and offers more support. 私たちの デンマークのホスティングガイド covers the comparison.

Does Dandomain offer refunds?

返金保証はありません. Consumers get the statutory 14-day right of withdrawal. But clause 5.1.1 ends that right the moment setup begins, and setup begins the moment you order. 句 12.3.1 refuses refunds if you cancel mid-period. ドメイン, マイクロソフト 365 licences and SSL certificates are excluded from the 14-day right entirely. The website builder does come with a real 14-day free trial, and it needs no card.

How does Dandomain handle backups?

Better than most hosts document, though not as generously as the plan cards suggest. The audited commitment in the ISAE 3402 report is 14 保存日数. Its recovery point objective is 24 時間, so up to a day of data could be lost. The plan cards advertise 30-day restore, but self-service restore starts at the Standard tier. Starter customers cannot restore files or email themselves. The audit report is blunt about the limits. それは述べています: “We guarantee the integrity of our backup systems, but only the customer can test if their backup is valid.”

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