Web.com – 2778 カスタマーレビュー: 分析 (7月 2026) - JA

サイトに訪れる

機能とサービス

Web.com started life in 1999 as Website Pros in Jacksonville, フロリダ. It grew by buying other companies, added domains and hosting, and leaned hard into done-for-you website design for small businesses. Today that whole catalog runs under Network Solutions. The features below are what you actually get when you sign up through web.com now.

提供されるホスティングのタイプ

• 共有ホスティング (スターター, 不可欠, プレミアム) – the core plans, now sold as Network Solutions hosting
• Website Builder – シンプルなサイトとストア用のドラッグ アンド ドロップおよび AI 支援ビルダー
• eCommerce Website Builder – for small online shops
• Domain registration – the legacy strength, with a free domain bundled into hosting plans
• Eメール, Google ワークスペース, and SSL – sold as add-ons, priced separately

Notice what’s missing. There are no VPS (仮想プライベートサーバー, a slice of a server that acts like your own machine) or dedicated server options here. If you outgrow shared hosting, you leave the platform.

お客様が強調する主な機能

Based on review analysis and the live plan pages, これらは最もよく出てくる機能です:

• 初年度の無料ドメイン on every hosting plan. It renews at the standard rate after that.
• Free SSL certificate for the first year. SSL (サイトとその訪問者間のデータを暗号化する南京錠) 含まれています, then billed later.
• Generous email allowances 無制限の帯域幅, even on cheaper tiers. Reviewers do mention this as a plus.
• A built-in website builder for users who don’t want to touch WordPress or code.
• A familiar, if dated, ダッシュボード that longtime customers already know how to use.

データセンターの場所

Hosting runs on US-based infrastructure, ネットワークソリューションと共有されるようになりました. There’s no region picker for Europe or Asia on standard plans. アメリカから遠く離れた訪問者向け, レイテンシが追加される (サーバーが応答を開始するまでの遅延). A page served from the US loads slower for someone in Sydney or Singapore.

聴衆のほとんどがアメリカ人の場合, それはいいです. そうでない場合, a host with closer servers will feel faster. 私たちのを参照してください 米国のウェブホスティングガイド for US-focused picks.

パフォーマンスの期待

No independent benchmark data from a major testing lab was found for Web.com or Network Solutions hosting. So we can’t quote verified speed numbers from a third party. What we can share comes from the provider’s claims and user reports.

The plans advertise a 99.9% 稼働時間SLA (サービスレベル契約, 稼働時間の保証). これは業界標準の目標です, not a leading one. It allows for roughly 8 hours of downtime a year. User reports mostly land near that 99.9% 形, though a slice of one-star reviews describe outages and slow support during them. 扱う 99.9% 目標として, 測定結果ではありません.

顧客体験

This is where the picture splits in two. The merged Trustpilot feed reads warm. The BBB and consumer complaint sites read cold. どちらも本物です, and the gap tells the story.

ここがシワです. Web.com’s Trustpilot profile now redirects into Network Solutions, 見せている 4.3/5 から 15,267 レビュー. It’s a claimed profile on a paid Trustpilot plan. The split is stark: 約 78% 素晴らしいと評価する, その間 16% 悪いと評価する, with barely anyone in the middle. Those headline stars belong as much to Network Solutions as to Web.com.

お客様が賞賛するもの

The warmest reviews come from customers who used the done-for-you website team. They describe reps who stayed engaged, kept them updated, and delivered a working site. If you want someone else to build it, that service has fans.

Longtime users also like the familiarity. The dashboard hasn’t changed much in years, and people who’ve been here a while know where everything is. Domain management gets a nod too, since that’s the company’s oldest strength.

The plan allowances earn some goodwill. Unmetered bandwidth and multiple email boxes, even on mid tiers, feel generous next to bare-bones budget hosts.

一般的な苦情

Billing is the loudest complaint, and it’s a specific one. On the BBB and ConsumerAffairs, reviewers describe charges that keep coming after they tried to cancel. Several say new fees appeared bit by bit once the company had their card on file.

The cancellation process draws its own anger. You can’t cancel online. It’s phone-only. Customers report calling to cancel, getting no confirmation email, and then being billed again as if the call never happened.

Upsells round out the list. During signup and support chats, users say they’re pushed extra services they didn’t ask for. One independent scoring platform rates Web.com around 36%, a world away from the 4.3 Trustpilot headline.

コミュニティからのフィードバック (Reddit & フォーラム)

レビュープラットフォームを超えて, the community signal is quiet, and that’s telling. When Reddit users swap hosting and registrar recommendations, Namecheapに似た名前, Cloudflare, and Porkbun dominate. Web.com rarely comes up. そうなったとき, it’s usually a warning, 推奨ではありません.

The recurring forum theme matches the complaint sites. リニューアルを見る, アップセルを期待する, and know that leaving means a phone call. None of this is one big scandal. 安定した点滴です “I wouldn’t sign up again.” That absence of enthusiasm is its own kind of review.

サポート品質

サポートラン 24/7, with phone and chat as the main channels, and the plans advertise expert help. Pre-sales and site-building support tend to get decent marks. The trouble shows up around money. Cancellations and refund requests are where reviews turn sour, and the phone-only cancellation rule is the friction point people mention most.

When to Use Web.com

Web.com (now Network Solutions) still fits a narrow set of cases:

理想的な用途

Existing customers already migrated: If your services carried over from Web.com, your account and login still work. 次の行動を計画するときは、じっと座るのが合理的です.

People who want a site built for them: The done-for-you design team is the most-praised part of the business. If you’d rather not build it yourself, that’s the draw.

Small US-based business sites: A single brochure site with a bundled domain and email, aimed at a US audience, is within the Starter or Essential plan’s comfort zone.

感謝していただけると幸いです

• You want a free domain and SSL bundled in for year one
• You value a familiar dashboard over advanced controls
• You’d rather pay for hand-holding than learn WordPress yourself

When NOT to Use Web.com

誰にとっても合うホストはいない. の新しいプロジェクトについては、 2026, Web.com is a hard sell. Look elsewhere if any of this sounds like you.

他の場所を探す

You care about year-two cost: Renewals land near 3x the intro price. If a predictable bill matters, this pricing model works against you.

You want to cancel on your own terms: There’s no online cancellation. It’s a phone call, and reviewers report charges continuing afterward. That’s the single biggest red flag here.

You’ll ever need more power: There’s no VPS or dedicated tier. Growing sites have to migrate off the platform entirely. If you expect to scale, start somewhere with room, like the options in our 最高のクラウドホスティングガイド.

あなたの状況に対する危険信号

• You hate surprise charges: Recurring and add-on billing complaints are the top theme across the BBB and consumer sites.
• You want month-to-month freedom: The best rates require an annual term.
• You’re a developer: The control panel is basic, and there’s no advanced server control.

これらのいずれかに該当する場合, 以下の代替案が出発点として適しています.

Web.com Plans and Pricing

数字の前に簡単な正直なメモ. When you buy hosting on web.com, you’re checking out through Network Solutions. The plans, 価格, and renewals below are what that live page shows as of July 2026. Every price excludes tax.

⚠️更新に関する警告: The headline prices are first-term only. 始めます 2.99ドル/月 更新日 USD 8.83/mo, a 195% ジャンプ. Essential goes from 米ドル 4.99 に USD 15.42/mo (a 3.1x increase). Premium goes from 米ドル 6.99 に USD 18.75/mo. To its credit, Network Solutions prints these renewal rates on the plan card. Read them before you commit.

共有ホスティング

スターター: USD 2.99/月の導入, renews at USD 8.83/mo. Requires a one-year term. あなたが得る 10 GBストレージ, 1 Webサイト, 15,000 月間訪問者数, 25 FTPアカウント, と 1 email box. FTP (ファイル転送プロトコル) is how you upload files to your server. 単一の小規模サイトには問題ありません.

不可欠: USD 4.99/月の導入, renews at USD 15.42/mo. The plan the site pushes hardest. It covers 20 GBストレージ, 3 ウェブサイト, 50,000 訪問者, 50 FTPアカウント, と 3 email boxes.

プレミアム: USD 6.99/mo intro, renews at USD 18.75/mo. This gives you 40 GBストレージ, 10 ウェブサイト, 200,000 訪問者, unlimited FTP accounts, と 10 email boxes.

Every tier bundles a free domain and free SSL for the first year, plus the drag-and-drop builder. There is no month-to-month option at these rates. The term is annual.

Renewal Multiplier (the number the cards hope you skip)

We did the math so you don’t have to. Across the three plans, renewals land between 2.68x and 3.09x the intro price. 内訳は次のとおりです:

• スターター: 2.95バツ (米ドル 2.99 米ドルへ 8.83)
• 不可欠: 3.09バツ (米ドル 4.99 米ドルへ 15.42)
• プレミアム: 2.68バツ (米ドル 6.99 米ドルへ 18.75)

So the plan the site recommends, 不可欠, has the worst renewal jump of the three. Year one feels cheap. Year two is where the real price shows up.

注意すべき隠れたコスト

• ドメインの更新: 最初の 1 年間は無料でしたが、その後は標準料金で課金されます
• SSL renewal: free year one, then billed unless you bring your own
• Email beyond the plan: extra mailboxes and Google Workspace are billed separately
• アドオン: 安全, バックアップ, and marketing tools are upsold on top

価格決定の評決

Year one is competitive. Year two is not. The renewals sit near 3x, the best rate needs an annual commitment, and useful extras cost more. 純粋な価値のために, a dedicated budget host is easier to recommend. Read the renewal line on the card before you lock in a term.

Web.com Transparency Score

We assess how upfront Web.com is with the information that actually matters:

• 企業情報: Good – the Newfold ownership and the Network Solutions merger are documented, though the homepage soft-pedals the brand shutdown behind “better together” 言語.
• 価格の透明性: Good – unlike many rivals, renewal rates are printed right on the plan cards. 支払われるべきところにクレジットを与える. The catch is that the term structure and add-on costs still take digging.
• 技術文書: 限定的 – サーバーの場所と実際のパフォーマンス データは曖昧です, and there are no independent benchmarks to lean on.
• 条項 & ポリシー: Limited – no money-back guarantee is shown on the hosting page, and cancellation is phone-only. フラグを立てることが 1 つ: the FTC settled charges against Network Solutions in 2015 over refunds it failed to fully disclose.

全体的な透明性: 混合. Pricing is more honest than most, which genuinely helps. But the phone-only cancellation, the quiet brand retirement, and the thin refund terms pull the score back down.

Alternatives to Web.com

If Web.com doesn’t fit, these alternatives target its specific weak spots:

For Better Renewal Pricing: A Transparent Budget Host

The renewal jump is the main reason to look elsewhere. A dedicated budget host with clearer long-term pricing is a safer bet. Compare a few in our 最高の共有ホスティング ガイド.

For Better Domains: Namecheap or Porkbun

Both are community favorites for a reason. 透明性のある更新, 無料ドメインプライバシー, アップセルもはるかに少ない. 主にレジストラが必要な場合, start there instead.

For Serious WordPress: マネージド WordPress ホスト

Web.com’s shared plans handle simple WordPress sites, but a purpose-built host does it better, with staging and real speed tuning. 私たちのを参照してください マネージド WordPress ホスティング ガイド.

Need email done properly? A dedicated provider often gives more storage for less than the per-user add-on here. 私たちの メールホスティングガイド オプションをカバーします.

結論

この結果をコピーする

Web.com is a brand that no longer stands on its own, and that shapes the verdict. について評価します 2.5/5 ホスティングの選択肢として 2026.

結論

The done-for-you design team has fans, and the pricing pages are refreshingly honest about renewals. But those renewals are steep, cancellation is phone-only, and billing complaints are the loudest theme in the reviews. 新しいものについては, that’s tough to recommend.

With a merged 4.3/5 on Trustpilot that hides a 78/16 split, and independent scores near 36%, the truth sits below the headline. Existing customers can ride out the migration to Network Solutions. Newcomers should compare that destination directly, or look elsewhere. For better value and clearer terms, 私たちのことから始めましょう 最高の共有ホスティング ガイド.

よくある質問

Is Web.com shutting down or becoming Network Solutions?

ネットワークソリューションになりつつある. Newfold Digital announced the move in April 2025, and it became official that June. Existing accounts and logins carry over automatically. New hosting signups now check out through Network Solutions.

Is Web.com good for beginners?

かもね. ダッシュボードはシンプル, and there’s a done-for-you design option if you don’t want to build the site yourself. Just go in knowing the renewal prices and the phone-only cancellation before you commit.

Is Web.com worth the price?

Year one is cheap. Year two isn’t. スターターは米ドルからジャンプ 2.99 to USD 8.83/mo, and the recommended Essential plan nearly triples. リニューアル時, the value case gets weak fast.

顧客が最も不満を感じていることは何ですか?

請求する, 大差で. Reviewers report recurring charges, add-on fees they didn’t expect, and trouble canceling. The fact that you can only cancel by phone comes up again and again.

How does Web.com compare to Namecheap?

ドメインの場合, Namecheap is the community pick. It has transparent renewals, free privacy protection, and no online-cancellation roadblock. Web.com bundles a domain with hosting, but its renewal pricing and cancellation rules make Namecheap the safer everyday choice.

Is Web.com good for WordPress?

It runs WordPress on shared hosting, which is fine for a small, simple site. For anything serious, a managed WordPress host offers staging, better speed, and fewer limits. See our managed WordPress guide linked above.

Does Web.com offer refunds?

No money-back guarantee is shown on the current hosting page, and cancellation is phone-only. Reviewers report difficulty getting charges reversed. Keep records of every payment and every cancellation call.

Web.com のユーザー レビュー