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DonWeb domine le marché argentin de l'hébergement avec un 70%+ part de marché et 120,000+ les clients. Mais la domination du marché n’est pas toujours synonyme de qualité, and the reviews for this Latin American provider tell two very different stories depending on where you look. That contradiction is exactly what we’ll examine here.
Cet examen est basé sur 875 Avis sur Trustpilot, 96 HostAdvice reviews, independent hosting evaluations, and Spanish-language community forums. Unlike most reviews of DonWeb, we address the elephant in the room: Trustpilot has flagged this company for potentially soliciting reviews in ways that could compromise reliability. We present both sides and let you decide.
Évaluation globale: DonWeb shows a 4.6/5 sur Trustpilot (875 Commentaires, flagged for solicitation concerns), but scores just 1.2/10 on WHTop and 1.6/5 on HostAdvice across 96 Commentaires. This massive discrepancy is unusual and worth investigating before committing. Strengths include affordable pricing and local Argentine servers. The most frequent complaints involve extended server downtime, unresponsive support during crises, et problèmes de facturation. Best suited for Spanish-speaking users in Argentina who need basic, low-traffic websites.
| Nom | Donweb.com (Ex. Datatec.com) |
| Total des avis | 102 |
| Score moyen | 1.2 |
| Téléphone | +54 11 52388127 |
| [email protected] | |
| Site Internet | http://donweb.com |
| Adresse | Córdoba 3753, Rosario, Santa Fe, Argentine |
| Emplacements des serveurs |  Argentine |
Nombre d'avis
Moy. Note d'examen
Service client
Fonctionnalités et services
DonWeb was founded in 2002 in Rosario, Argentina as Dattatec.com. The company was acquired by Web.com in February 2017 pour $8 million and now operates under Newfold Digital (the same parent company behind Bluehost and HostGator). Ils détiennent l'ISO 9001 et ISO 14001 certifications. Here’s what they offer today.
Types d'hébergement proposés
- Hébergement partagé – Unlimited SSD storage plans on Linux or Windows servers
- Hébergement WordPress – LiteSpeed-optimized plans with WordPress pre-installed
- Serveurs Cloud – Five tiers with configurable resources, positioned as their VPS alternative
- Serveurs dédiés – Bare metal options with Intel Core i3 through i9 processors
- Revendeur Hébergeur – Plans supporting 5 à 64 client sites with unlimited storage
- Enregistrement de domaines – .com.ar and international TLDs available
Key Features Worth Noting
Basé sur l'analyse des avis, here’s what actually matters for potential customers:
- Stockage NVMe/SSD – All plans run on solid-state storage. DonWeb advertises 100% NVMe technology for their current infrastructure.
- Argentina-based data centers – Four data centers in Argentina. Good for latency if your audience is primarily Argentine or South American. Poor if you need global reach.
- LiteSpeed for WordPress – WordPress-specific plans use LiteSpeed server technology, which provides better caching and performance compared to standard Apache.
- Cloud server flexibility – Configurable VMs with up to 16 CPU, 64Go de RAM, and 1TB storage. Data replicated across three nodes for high availability.
- Linux and Windows options – Both operating systems available for shared hosting, which is uncommon at this price point in the Latin American market.
- SSL varies by plan – WordPress hosting includes SSL. Shared hosting does not include free SSL on the base plan, requiring separate purchase from RapidSSL, dégeler, or GeoTrust.
Emplacements des centres de données
The company operates exclusively from Argentina. Their four data centers run hardware from Dell, HP, Cisco, and Juniper, connected to major internet hubs through three regional carriers. IPs assigned to cloud servers can be geolocated in Argentina or the United States.
The Argentina-only infrastructure is a double-edged sword. It provides low latency for Argentine visitors but means higher latency for users in North America, L'Europe , ou en Asie. One forum user reported that collaborators in Australia couldn’t access hosted sites at all, pointing to potential routing issues outside Latin America. If you need global server presence, consultez notre comparaison d'hébergement cloud for providers with broader data center networks.
Attentes en matière de performances
Here’s a critical detail about the advertised 99.99% SLA de disponibilité: that guarantee only applies to cloud hosting plans. Shared hosting has no uptime SLA whatsoever. No independent third-party uptime monitoring data is publicly available for verification.
User reports conflict sharply with the marketing. Multiple reviewers describe cloud server outages lasting 48+ heures, with one user stating these problems occurred “several times a month.” En revanche, some Trustpilot reviewers describe the service as “super confiable” (super reliable). The truth likely depends on which specific server and plan you’re on.
Expérience client
This is where DonWeb’s story gets complicated. The review landscape is split in a way that’s unusual and worth examining closely.
Sur Trustpilot, DonWeb shows 4.6/5 de 875 Commentaires, avec 80% don 5 étoiles. But Trustpilot itself has flagged the company, noting they “may be asking for reviews in a way that Trustpilot doesn’t support, which can lead to bias and compromise the reliability of reviews.” On hosting-specific review sites, the picture is starkly different: 1.2/10 sur WHTop (6 Commentaires, all negative) et 1.6/5 on HostAdvice across 96 Commentaires (User Friendly 1.8, Soutien 1.4, Caractéristiques 1.5, Fiabilité 1.4, Tarification 1.8).
Ce que les clients louent
Stability for basic sites: Customers using DonWeb for simple Argentine websites often report satisfactory experiences. Des termes comme “super confiable” (super reliable) apparaître dans les avis positifs, suggesting that for low-demand use cases, the hosting works adequately.
Prise en charge de la migration: Some users praise DonWeb’s help with migrating from other providers, noting the team resolved site problems during the transition. Rapide, effective onboarding receives consistent positive mentions from new customers.
Local latency advantage: For sites targeting Argentine audiences, the local servers deliver noticeably faster load times compared to hosting in the US or Europe. This is the primary reason many customers choose DonWeb over cheaper global alternatives.
Plaintes courantes
Extended server downtime: The most serious complaint. Multiple users report cloud server outages lasting 48-72 heures, with no communication or time estimates from support. One user stated this happened “several times a month.” For a provider advertising 99.99% disponibilité, this is concerning.
Support vanishes during crises: A recurring theme across reviews: when major problems occur, DonWeb becomes unreachable. Un 10+ year customer wrote that “every time a serious problem arises, they REALLY disappear: no phones, courriels, or even tickets answered, and problems can continue for 2 ou 3 days.” This is the opposite of what you want from a host.
Billing and cancellation issues: Users report price increases without notice (one user saw a 12% hike mid-contract), charges continuing after cancellation requests, and the 30-day money-back guarantee being difficult to actually claim. Multiple users describe refund requests going unanswered for weeks.
Security concerns on cloud servers: A detailed Trustpilot review alleges that DonWeb “installs their SSH keys into your VM and they want permanent access to your stuff,” and can “change root passwords and firewall configurations without permission.” If accurate, this represents a serious security and privacy concern for anyone running sensitive applications.
Commentaires de la communauté (Forums et forums de discussion)
No Reddit threads specifically discussing DonWeb were found during research. toutefois, Spanish-language hosting forums provide candid community perspectives that offer a less filtered view than official review platforms.
ForoBeta discussions: A web designer from Argentina reported persistent accessibility issues for international visitors. Users in Australia consistently couldn’t access her site, and despite repeated support tickets, the problem kept recurring. She was waiting for contracts to expire before switching providers. Another user documented extremely slow WordPress admin panels, requiring FTP workarounds for basic plugin updates because the standard admin interface was too slow to function.
Domain security concern: One forum user discovered that domains not pointed to any hosting could be redirected without owner confirmation, a potential security flaw in DonWeb’s domain management system.
Historical legal threats: Forum users have referenced DonWeb sending legal letters to users who posted negative reviews. Whether this practice continues is unclear, but it could partially explain why organic forum feedback is overwhelmingly negative while Trustpilot maintains high scores.
Overall forum sentiment: Négatif. Multiple threads end with users recommending alternatives and stating they’re waiting for contracts to expire before switching providers. The alternatives most frequently suggested include other Argentine and Chilean hosts.
Qualité de l'assistance
Sur papier, 24/7 support is available via phone, chat en direct, formulaire de contact, et Skype. En pratique, reviews paint a different picture. One reviewer testing support received an automated reply immediately but didn’t get an actual human response until the following day. Some users dispute that phone and live chat are consistently available, claiming they could only communicate via messages with long wait times.
The company does respond to 100% of negative Trustpilot reviews within 48 heures, which shows awareness of reputation management. But resolving actual technical issues appears to take considerably longer, based on aggregated feedback.
When to Use DonWeb
Despite the concerns, DonWeb fills a specific niche where its regional positioning provides genuine value:
Idéal pour
Argentine businesses needing local data residency: If your business requires data to stay within Argentina for regulatory or latency reasons, DonWeb is one of few local options with 20+ years of operation and ISO certifications. The four Argentine data centers provide the lowest latency for local visitors.
Budget WordPress sites in Latin America: The WordPress hosting with LiteSpeed starting at $3.90/mo, including SSL and pre-installed WordPress, offers reasonable value for personal blogs, portfolio sites, or small business pages that don’t need enterprise-level reliability.
Users who want to pay in Argentine Pesos: DonWeb accepts local payment methods, crypto wallets, Pay Pal, and prices in ARS, avoiding currency conversion fees that international hosts charge Argentine customers. Local invoicing simplifies accounting for Argentine businesses.
Vous l'apprécierez si
- Your audience is exclusively Argentine – local data centers mean low latency for local visitors
- You need Windows hosting in LATAM – both Linux and Windows options available on shared plans
- Spanish-language support matters – the entire support infrastructure operates in Spanish as the primary language
- You want hosting + domains in one place – DonWeb handles both hosting and .com.ar domain registration
When NOT to Use DonWeb
Based on aggregated user feedback, DonWeb is a risky choice in these situations:
Regardez ailleurs si
Uptime is critical to your business: The volume of extended downtime reports (48-72 heures, with some users reporting this “multiple times a month”) makes DonWeb unsuitable for any site where availability directly impacts revenue. Sites de commerce électronique, Applications SaaS, or business-critical platforms should not rely on this service. Rappelles toi: shared hosting has no uptime SLA at all.
You need reliable emergency support: The pattern of support disappearing during major issues is well-documented across multiple review platforms. If you can’t afford to wait 2-3 days for crisis resolution, this provider doesn’t match your needs.
Your audience is outside Latin America: With data centers exclusively in Argentina, latency for users in North America, L'Europe , or Asia will be noticeably higher. Forum reports of complete inaccessibility from Australia suggest routing issues beyond simple latency concerns.
Security and privacy matter for your cloud servers: The SSH key installation and root password change reports, if accurate, represent practices that most hosting professionals would consider unacceptable. Users running sensitive applications or handling customer data should consider providers with clearer security boundaries.
Drapeaux rouges pour votre situation
- You expect SSL to be included with shared hosting: Ce n'est pas. Dans 2026, paying extra for basic SSL is below market standard (though WordPress plans do include it).
- You might need to cancel: Reports of continued billing after cancellation and failed refund requests are concerning.
- Vous avez besoin d'une assistance en anglais: The site translation is described as “buggy and incomplete” and support is primarily Spanish-language.
- Vous souhaitez une flexibilité mensuelle: Shared hosting requires minimum annual commitment with no monthly option.
Si l'un de ces éléments s'applique, consider the alternatives below or explore our comparaison d'hébergement mutualisé pour plus d'options.
DonWeb Transparency Score
We assess how upfront DonWeb is with important information:
- Informations sur la société: Bon – Propriété (Nouveau numérique) is known, headquarters publicly listed (Rosario, Argentine), CEO identified (Guillermo Tornatore), ISO certifications verifiable. Acquisition history is documented.
- Transparence des prix: Mixed – Prices are listed on the website in both ARS and USD, but the shared hosting “illimité” storage claim may have undisclosed fair-use limits. No free SSL on shared despite it being industry standard. The lack of renewal pricing visibility and reports of mid-contract price increases hurt trust.
- Documentation technique: Limited – The 99.99% uptime claim is advertised prominently, but the fact that it only covers cloud hosting (non partagé) requires reading fine print. Independent performance data is unavailable for verification.
- Conditions et politiques: Poor – The 30-day money-back guarantee exists on paper, but multiple users report failed refund attempts. Support availability claims (24/7, plusieurs canaux) appear to be overstated based on actual user experiences. Domain fees are explicitly non-refundable.
Transparence globale: En dessous de la moyenne. The gap between DonWeb’s marketing claims and user-reported reality is wider than we typically see. The Trustpilot review solicitation flag adds another layer of concern about how the company manages its public perception.
Alternatives to DonWeb
If DonWeb doesn’t fit your needs, ces alternatives comblent les lacunes les plus courantes:
For Better Reliability and Global Reach: Hostinger
If uptime and international performance matter, Hostinger provides data centers across multiple continents with NVMe SSD storage, free SSL on all plans, and pricing that’s actually cheaper than DonWeb for comparable features. Their interface is available in Spanish and support response times are measured in minutes, pas des jours. Voir notre comparaison d'hébergement mutualisé pour plus de détails.
For Better Cloud Server Value: DigitalOcean ou Vultr
DonWeb’s cloud pricing ($40/mo pour 4 Go de RAM) is above market average. DigitalOcean and Vultr offer similar or better specs at lower prices, with data centers that include South American locations (Sao Paulo). You’ll need more technical knowledge, but the reliability improvement is substantial. Consultez notre comparaison d'hébergement cloud pour des alternatives.
For Latin American Focus with Better Reviews: HostGator Brésil
HostGator’s Brazilian operation offers Portuguese and Spanish support with servers in South America, more established review scores, and the backing of a larger global infrastructure. Consultez notre Brazil web hosting guide for regional options that also serve the broader Latin American market.
Conclusion
DonWeb is a complicated recommendation. It dominates the Argentine market through longevity and local presence, but the quality of service documented across technical review platforms is concerning.
L'essentiel
The stark disconnect between Trustpilot’s 4.6/5 (flagged for potential review solicitation issues) and HostAdvice’s 1.6/5 à travers 96 reviews tells a story that goes beyond normal review variance. Users on hosting-specific platforms consistently report extended downtime, vanishing support, billing issues, et les problèmes de sécurité.
The service works for a narrow use case: low-traffic Argentine websites where data must stay local, uptime isn’t business-critical, and you’re comfortable working in Spanish. The WordPress hosting with LiteSpeed at $3.90/mo represents the best value in their lineup if you fit this profile. Pour autre chose, international providers offer better reliability, meilleur soutien, meilleur prix, and free SSL as standard.
Before choosing DonWeb, demandez-vous: can your project survive 48 hours of unannounced downtime with no support contact? If the answer is no, keep looking. Notre guide d'hébergement partagé et comparaison d'hébergement cloud include providers with proven reliability records.
Questions fréquemment posées
Is DonWeb good for beginners?
DonWeb can work for Spanish-speaking beginners who need basic WordPress hosting in Argentina. The WordPress plans with pre-installed WordPress and LiteSpeed lower the barrier to entry. toutefois, the shared hosting plans lack free SSL, meaning beginners will need to handle certificate installation separately. Forum users also report slow control panel performance, which can frustrate newcomers. For beginners who need a smoother experience, providers with free SSL and faster interfaces would be a better fit.
Is DonWeb worth the price?
For Argentine customers paying in local currency, the pricing is competitive for the region. For international customers paying in USD, DonWeb is nearly double the cost of global alternatives like Hostinger for comparable shared hosting features. The value proposition hinges on whether you specifically need Argentine server locations. Si tu ne le fais pas, there are better options for less money. The WordPress hosting at $3.90/mo with LiteSpeed and included SSL is the strongest offering in their lineup.
De quoi les clients se plaignent-ils le plus ??
Trois problèmes dominent les critiques négatives: (1) support becoming unreachable during server outages, sometimes for 2-3 journées, (2) difficulty obtaining refunds despite the advertised 30-day money-back guarantee, et (3) extended downtime on cloud servers lasting 48-72 hours with no communication. le 16% 1-star rate on Trustpilot and near-universal negative ratings on hosting-specific review sites suggest these aren’t isolated incidents.
How does DonWeb compare to Hostinger?
Hostinger gagne en termes de prix (roughly half the cost), global server network, uptime guarantees on all plans, SSL gratuit inclus, and review consistency across platforms. DonWeb wins only on Argentine server presence and Spanish-language regional expertise. If targeting Argentine audiences is your primary requirement, DonWeb has a geographic advantage. Pour tout le reste, Hostinger offers more value.
Is DonWeb good for WordPress?
The WordPress-specific plans with LiteSpeed, WordPress préinstallé, and included SSL are adequate for small blogs and portfolio sites. À partir de 3,90 $/mois, le prix est raisonnable. toutefois, forum users report slow WordPress admin panels and plugin update issues requiring FTP workarounds. The plans also lack managed WordPress features like staging environments or automatic updates that more specialized providers include. Pour des projets WordPress sérieux, voir notre Comparatif d'hébergement WordPress pour des alternatives.
Does DonWeb offer refunds?
A 30-day money-back guarantee is advertised on hosting services. Domain registration fees are explicitly non-refundable. En pratique, multiple customer reviews report significant difficulty actually receiving refunds, with some describing requests going unanswered for weeks. The mandatory annual minimum on shared plans (pas de facturation mensuelle) combined with reported refund difficulties means you should be very confident before purchasing. Keep all cancellation communications documented.
DonWeb Plans and Pricing
Pricing is competitive for Latin America but not exceptional by global standards. One notable quirk: shared hosting can only be purchased on annual terms or longer (1, 2, 5, or even 10-year terms), with no monthly billing option available. There are minimal discounts for longer commitments, ce qui est inhabituel dans l'industrie.
Note importante: DonWeb lists prices in Argentine Pesos for local customers and USD for international customers. The prices below reflect international USD pricing verified from their website and third-party review sources.
Hébergement partagé
Prix: $5.16/mo (stockage illimité, largeur de bande, des sites; requires annual commitment minimum)
Comprend un domaine gratuit, comptes mail, et accès au créateur de site Web. Does not include free SSL certificates on this plan, which is a notable omission in 2026. You’ll need to purchase SSL separately.
Hébergement WordPress
À partir de: $3.90/mo (avec 40% remise annuelle)
WordPress plans include LiteSpeed server technology, WordPress pre-installed, espace disque illimité, largeur de bande, email, et bases de données MySQL. SSL is included with WordPress plans. Des plans 2 et 3 include a free domain (.STORE, .EN LIGNE, .SITE, .SITE INTERNET, or .UNO) for one year when purchased on annual terms. No free domain on the Starter plan.
Serveurs Cloud
À partir de: $10/mo (Nuage 1: 1 vCPU, 1Go de RAM, 10GB SSD)
Cloud plans scale linearly in pricing:
- Nuage 1: $10/mo (1 vCPU, 1Go de RAM, 10GB SSD)
- Nuage 2: $20/mo (2 vCPU, 2Go de RAM, 20GB SSD)
- Nuage 3: $40/mo (2 vCPU, 4Go de RAM, 40GB SSD)
- Nuage 4: $80/mo (4 vCPU, 8Go de RAM, 50GB SSD)
- Nuage 5: $160/mo (8 vCPU, 16Go de RAM, 60GB SSD)
All cloud plans include Linux or Windows OS options and data replicated three times across different nodes. le 99.99% uptime SLA only applies to these cloud plans. Custom configurations with up to 16 CPU, 64Go de RAM, and 1TB storage are also available.
A titre de comparaison, these prices are above market average for the specs provided. At $40/mo, you’re getting 4GB RAM and 40GB storage, tandis que many VPS providers offer more resources at that price point.
Serveurs dédiés
À partir de: $72.50/mo (Starter Series, Intel Core i3, 2-16Go de RAM, 480Go-4 To)
Three series available:
- Entrée: from $72.50/mo (i3 processor)
- Avance: from $88.50/mo (i5 processor)
- High-End: from $102.50/mo (i7/i9 processor)
These prices are competitive for hébergement dédié, though the Argentina-only location limits appeal for global audiences.
Revendeur Hébergeur
À partir de: $18/mo (5 des sites) up to $49/mo (64 des sites)
Both include unlimited storage and bandwidth. For more reseller options, voir notre guide d'hébergement pour revendeurs.
- Bande passante illimitée
- Panneau cPanel
- Nombre de sites illimité
- CPU 2 x 2,80 GHz
- RAM 1.98 GB
- CPU 1 x 3.20GHz
- RAM 1 GB
- Bande passante 1 TB
- CPU 2 x 3.20GHz
- RAM 2 GB
- Bande passante 1 TB
- CPU 8 x 3.20GHz
- RAM 16 GB
- Bande passante 1 TB
Coûts cachés à surveiller
- Certificats SSL: Not free on shared hosting plans (must purchase separately)
- CDN: Extra monthly fee for 3GB storage and 10GB monthly transfer
- Domain on WordPress Starter: Non inclus (only free on Plans 2-3 avec facturation annuelle)
- Pas de facturation mensuelle: Minimum annual commitment on shared plans locks you in
- Migration: Gratuit (one positive note)
Verdict sur les prix
For Argentine customers paying in local currency, DonWeb’s pricing is reasonable for the region. For international customers, it’s notably more expensive than global alternatives. One comparison found that even on 24-month terms, DonWeb’s shared hosting costs nearly double what Hostinger charges for comparable features. The WordPress plans with LiteSpeed and included SSL at $3.90/mo represent the best value in their lineup. But the mandatory annual commitment on shared plans means you’re locked in before you can fully evaluate the service.
Notre classement par étoiles est parfaitement objectif et précis, car il est basé sur des données détaillées pour chaque société d'hébergement.