Serverion – 105 Customer Reviews: Analysis (Aug 2026)

Serverion Summary

Name	Serverion
Total Reviews	105
Average Score	3.1
Website	https://www.serverion.com
Address	Krammer 8, Brielle, Netherlands
Server Locations	Singapore, Taiwan, Japan, Poland, United States, Netherlands, Australia, Hong Kong, Hungary, Iceland, United Kingdom, Germany, Sweden, Romania, Greece, Peru, South Africa, Spain, Argentina, Egypt, Brazil, Colombia, United Arab Emirates, India, Russian Federation, Canada, France

Number of Reviews

105Average

* Serverion has a 105 number of reviews which should be enough to generate a viewpoint about this hosting firm.

Avg. Review Score

3.1Neutral

* 3.1 rating across the reviews mentioned above prove that around half of the comments in regard to Serverion are rather negative.

Customer Support

NeutralRating

* Responses for the Support of Serverion vary. While some spare no detail in how appalled they are, others give credit where supporting employees strived to aid in any way possible.

Features and Services

Serverion sells more product lines than most hosts three times its size. That’s the first thing you notice, and it’s a mixed signal.

Hosting Types Offered

• Shared web hosting – four plans on DirectAdmin (a control panel, like cPanel), billed annually
• VPS hosting – KVM virtual machines (KVM gives each customer a real, isolated machine rather than a shared slice) run through SolusVM
• Dedicated servers – bare metal, managed or unmanaged, monthly contracts
• Colocation from 1U to full racks, plus white-label reseller hosting
• Application hosting – WordPress, Magento, Drupal, Laravel
• OpenStack cloud, Kubernetes, Atlassian stacks, PowerDNS, LibreNMS monitoring
• Specialised lines – SEO hosting, RDP farms, VOIP/PBX, masternodes, GPU/AI servers, Onion and Tor hosting

A company with roughly 3,000 business customers, the figure its new owner published in 2024, is spread across more than twenty product lines. Some look untended. The masternode plans and Atlassian stacks read like they were priced in 2019 and never revisited.

Key Features Customers Highlight

• Named support staff – reviews thank a specific person rather than “the team”, which usually means you reach the same engineers
• Unusual locations – Anchorage, Lagos, Tunis, Lima, Medellin, Cairo and Muscat are all on the order form
• Flat pricing – no promotional rate that doubles on renewal
• No setup fees – “there will be no set up fees”, in Serverion’s own words

Data Center Locations

Serverion doesn’t own most of these buildings, and says so: “we have opted for different data centers from different providers”. That reseller and colocation model is normal enough. What’s odd is that the count changes depending on which page you read.

The homepage links to “all our 37 datacenter locations”. The VPS page says “36 locations worldwide” and lists 35. The dedicated page says “36 different locations” and lists 38. The names also carry spelling errors that have sat there for years: “Reykjavic”, “Barcalona”, “Tunesia”, “Warschau” for Warsaw. Cape Town and Johannesburg are both filed under the country “Africa”.

Performance Expectations

No independent benchmark data for Serverion was found: no third-party speed tests, no outside uptime reports. So we looked at the hardware instead, since the specifications are public.

We parsed all 205 orderable dedicated server configurations on Serverion’s own page. They use 67 distinct Intel Xeon models. Not one is newer than 2018. The newest are Xeon Gold 6148 and Silver 4114, Intel’s first-generation Scalable chips from July 2017, plus the Xeon E-2176G from mid-2018. There’s no AMD EPYC anywhere, and nothing from Intel’s second-generation Scalable line or later.

At the other end, Serverion still sells a Xeon L5420 in Seattle, a processor Intel launched in the first quarter of 2008. A Xeon X3450 in Paris dates to 2009. The homepage stock list goes further and offers an Intel Core i7 950, a consumer desktop chip from 2009, as a dedicated server.

The VPS side is just as dated. Every VPS Basic plan runs a Xeon E5-2650, every VPS Pro an E5-2680, and the UK nodes an E5-2637 v4. Intel discontinued the whole E5 line in 2017 when Xeon Scalable replaced it.

Is old silicon automatically bad? No. A 2012 Xeon still serves a low-traffic site perfectly well. But you should know what you’re renting, and compare it against what the same money buys in 2026, where AMD EPYC and Ryzen are standard at this price.

Customer Experience

The review record here is unusual enough that the average score misleads you. Serverion holds 3.9/5 across 103 Trustpilot reviews. Break that open and it splits almost perfectly in two: 68 are 5-star, 2 are 4-star, and 33 are 1-star. There are zero 3-star and zero 2-star reviews. Not a few. None. Out of 103 people, only two landed anywhere between delighted and furious.

The average also hides its age. Serverion has received no Trustpilot reviews at all in the past 12 months. The most recent is dated 15 August 2024, and the profile has stopped collecting. HostAdvice is harsher from a smaller sample, 2.2/5 from 21 reviews, and flags that the brand “does not have enough data for us to review properly”.

What Customers Praise

Support speed and personal attention dominate the positive reviews. One customer writes that “Desmond and his team always go above and beyond. They provide lightning fast support”. Desmond van der Winden is Serverion’s CEO, which tells you the scale of operation you’re dealing with.

Reliability comes up repeatedly from long-term customers. A Ukrainian reviewer using two data centers reported “best service fast support 100% online time”. A Nigerian customer wrote that all their servers had run “more than year without issues”.

Common Complaints

Support disappearing is the top complaint, which is striking given that support is also the top praise. A Moroccan buyer in August 2024 described buying a server then waiting: “7 days no reply i open 3 ticket to support to sale to techn no respond i cal, them on us line always no respond”. A French customer in September 2023 ordered a VPS on Tuesday evening and still had nothing by Saturday afternoon.

Provisioning delay is the related theme. Serverion advertises immediate activation, but the VPS complaints describe waits of days.

The dates tell their own story. Positive reviews cluster in 2020 and 2021, when 29 of 36 were 5-star. By 2022 the split was 11 positive to 14 negative. In 2023 it was 4 to 7. Sentiment turned over, and then the reviews stopped altogether.

Community Feedback (Reddit & Forums)

Beyond the review platforms, community discussion of Serverion is dominated by one subject, and it isn’t hosting quality. It’s the traffic coming out of Serverion’s network.

A December 2022 thread in r/webhosting titled “Serverion persistent spam” describes the pattern: “I’ll block one of their /24 and a week or two later more spam but from a different variety of IPs in the new /24.” Another administrator suggested pulling Serverion’s whole ASN and blocking it on a cron job “as they change IP blocks frequently”. On the industry forum LowEndTalk, a thread carries the title “Spam/Phishing Host as a Business Model – Serverion (dot)com”.

This part is checkable rather than just opinion. Spamhaus publishes ASN-DROP, a “do not route or peer” advisory listing networks it observes “to have been hijacked or leased by professional spam or cyber-crime operations”. On 19 August 2026 that global list held 435 entries. Six are registered to serverion.com: AS56584, AS210654, AS213035, AS213753, AS399471 and AS400377. Only four domains worldwide carry more listings than that.

There’s a documented incident too. In June 2023 the fractureiser malware spread through infected Minecraft mods on CurseForge and BukkitDev. The investigation team’s technical write-up records that the main payload server was hosted on Serverion, and that it was taken down.

Two things need saying in fairness. Almost none of this comes from Serverion customers; it comes from administrators of other networks. And any host reselling capacity in dozens of locations at low prices will attract abuse. Serverion publishes an acceptable use policy and an abuse address.

But the consequence lands on you, not on Serverion. If your server sits in address space that mail providers and corporate firewalls block wholesale, your legitimate email gets blocked with it. That’s the risk to weigh.

Support Quality

Serverion offers email and telephone support. There’s no live chat anywhere on the site, and the support page is a list of nine links stating no hours, no channels and no response times.

The response times live on the SLA page instead. The default tier, Level 0, costs nothing and commits Serverion to a 24-hour response with zero hands-on hours. Level 1 at EUR 49.00 a month buys an 8-hour response, Level 2 at EUR 99.00 buys 4 hours, Level 3 at EUR 149.00 buys 2 hours.

So when the homepage promises round-the-clock service, the contractual floor underneath it is a one-day reply. That explains the complaints about silence better than anything else. Those customers were getting what they paid for.

When to Use Serverion

Serverion is a reasonable choice in specific situations:

Ideal For

Buyers who need a server in an unusual city: Anchorage, Lagos, Tunis, Muscat, Medellin, Lima and Cape Town are hard to find on any single order form. If you need presence in one of those markets and don’t need current hardware, Serverion solves a problem most hosts won’t.

Technical users who want cheap bulk compute: A dual Xeon with 32 GB of RAM at EUR 50.00 a month is cheap for lab work or batch processing, where core count and memory matter more than per-core speed.

Colocation customers in the Netherlands: Colocation is priced clearly, from EUR 35.00 a month for 1U up to EUR 550.00 for a full rack, with published rates for power, remote hands and bandwidth. That transparency beats the rest of the catalogue.

You’ll Appreciate It If

• You hate renewal price traps – the list price hasn’t moved since 2019
• You want to talk to a decision-maker – reviews name the CEO answering tickets
• You need month-to-month dedicated servers – contracts are monthly, not annual
• You want no setup fee – Serverion confirms there isn’t one

When NOT to Use Serverion

No host suits everyone. Serverion is the wrong choice if any of the following describes you.

Look Elsewhere If

You send email that matters: This is the big one. Six Serverion autonomous systems sit on the Spamhaus DROP list, which advises networks not to route their traffic at all. Newsletters, transactional email, invoices and password resets from a server in that address space face a real risk of being blocked before anyone sees them. If email delivery is part of your business, host it somewhere else.

Current hardware is the point of buying a server: Nothing in the 205-configuration dedicated catalogue is newer than 2018, and there’s no AMD EPYC at all. For a database, a busy application server, or anything where response time is the product, that’s a real limitation.

Shared hosting is what you came for: The entry plan gives you 0.5 GB of disk and 5 GB of monthly traffic. The advertised PHP choices are 5.6 and 7.2. WordPress recommends PHP 8.3 or greater.

A firm uptime guarantee matters to you: Serverion’s terms say plainly that it “offers no guarantees” on availability unless you buy a separate SLA. The SLA it sells commits to 99.9% “measured per year”, permitting nearly nine hours of downtime annually. The homepage advertises 99.99%. The contract is the one that counts.

Red Flags for Your Situation

• You want a fast reply when something breaks: the free support tier commits to 24 hours; anything quicker starts at EUR 49.00/mo
• You need live chat: Serverion doesn’t offer it, only email and phone
• You’re buying a dedicated server on trust: the refund window is one week, not the 30 days that shared and VPS customers get
• You pay in cryptocurrency: Serverion’s terms state that crypto deposits are non-refundable, full stop
• You want to compare before buying: the order portal requires an account before it shows you anything, and every “Buy Now” button lands on a login screen

If any of these apply, see the Alternatives section below.

Serverion Plans and Pricing

Serverion’s pricing has one genuinely good property and several confusing ones. The good one first.

No renewal shock: Serverion doesn’t run the promo-then-double game. Its published price list shows one price per product, and that’s what you keep paying. We checked archived copies from August 2019, March 2021, January 2023 and December 2025. Every figure is identical. Webhosting Small has been EUR 30.00 per year for seven years running.

⚠️ Watch instead: Serverion’s terms let it raise your price 4% every year automatically. Article 4.4 reads: “Without the possibility of canceling the Client, being the company, Serverion has the right to increase all prices that have been agreed with the Client by 4% each year on 1 January.” Read that clause carefully. Business customers get the rise and are explicitly denied the right to cancel over it. Most hosts word an indexation clause the other way round.

Prices below are in EUR, because that’s what Serverion charges. The price list never says whether Dutch VAT of 21% is included or added at checkout.

Shared Hosting

Entry price: EUR 2.50/mo, billed annually as EUR 30.00 | Renews at: EUR 30.00/year, the same figure

Other tiers: Medium EUR 5.00/mo (EUR 60.00/year), Large EUR 10.00/mo (EUR 120.00/year), Extra Large EUR 15.00/mo (EUR 180.00/year). All four renew at the price you paid.

Now look at what you get. The Small plan is 0.5 GB of disk and 5 GB of traffic per month. Not per day. A 3 MB page would exhaust that allowance in about 1,700 views. The Large plan at EUR 10.00 gives you 5 GB of disk, where Dutch rival TransIP sells 20 GB for EUR 9.99.

All four plans list “PHP 5.6 and PHP 7.2” as the versions you can select. PHP 5.6 stopped receiving security fixes on 31 December 2018, PHP 7.2 on 30 November 2020. That feature box has sat unchanged since at least 19 August 2019, so the servers may well run something newer and nobody updated the page. Either way, ask before you buy.

VPS Hosting

Starting at: EUR 10.00/mo | Renews at: EUR 10.00/mo

Except the starting price depends which page you land on. For one identical spec, 1 core, 2 GB RAM, 50 GB SSD, 1000 GB bandwidth in Amsterdam, Serverion quotes three different prices on its own site:

• Homepage offers table: EUR 20.00 struck through, EUR 10.00 charged
• VPS product page: EUR 15.00
• Official price list: EUR 10.00

That’s a 50% spread with no explanation of which one binds. And the cheapest advertised VPS on the site, EUR 10.00 in London, is a much smaller machine: 1 core, 512 MB of RAM, 20 GB of SATA disk.

On the official price list, VPS Basic runs EUR 10.00 to EUR 60.00 a month and VPS Pro runs EUR 80.00 to EUR 200.00. Control panels cost extra: DirectAdmin EUR 5.00, Plesk EUR 7.50, cPanel EUR 15.00 per month.

Dedicated Servers

Starting at: EUR 50.00/mo in The Hague, for two Xeon X5675 processors, 32 GB of RAM and two 300 GB SATA drives

The dedicated range climbs to EUR 6,500.00 a month. Contracts are monthly. The price list and the product page describe two different catalogues again. The price list shows generic entries like “1x Xeon Quad” at EUR 75.00, while the product page names real chip models at different prices.

Hidden Costs to Watch

• Control panel on VPS: EUR 5.00 to EUR 15.00/mo, not included
• Faster support: the free SLA gets a 24-hour response; 8 hours costs EUR 49.00/mo, 2 hours costs EUR 149.00/mo
• Backup service: EUR 120.00/year for 10 GB, separate from the 7-day backups on shared plans
• Extra IPv4: EUR 2.00/mo on VPS, EUR 1.00/mo on colocation
• VAT: not disclosed on the price list
• Annual 4% price rise, per the terms

Pricing Verdict

Priced against 2019 competitors, Serverion is reasonable. Priced against 2026 competitors, the shared plans are poor value on storage and the servers are expensive for their age. The absence of renewal shock is real and worth something. But a price that never moves for seven years, on hardware that also never moves, is not the bargain it looks like.

Serverion Transparency Score

We assess how upfront Serverion is with the information a buyer needs:

• Company Information: Limited. The Brielle address, the Delaware office and the 2015 founding date are all published. But eKomi Holding GmbH announced its acquisition of Serverion B.V. on 1 July 2024. Two years on, Serverion’s own company-information page still calls it “a privately owned Dutch company” with “holding company Blue Lemon B.V.” No Chamber of Commerce number or VAT number appears anywhere.
• Pricing Transparency: Good, with contradictions. A full public price list covering every product is rare and genuinely useful, and there’s no renewal trap. Against that: one VPS spec carries three prices on three pages, VAT treatment is never stated, and the 4% annual rise appears only in the terms.
• Technical Documentation: Limited. Publishing CPU models and disk types is more than many hosts do. But the location count differs on every page that states it. The shared hosting stack is described in versions that went end-of-life years ago. And “all servers on Enterprise SSD Disks” sits on the same site as order rows offering SATA and SAS drives.
• Terms & Policies: Good. Refund windows, the cancellation notice, the automatic renewal and the 4% clause are all written down and findable. The uptime section is honest that no guarantee exists by default.

Overall Transparency: Mixed. Serverion publishes more raw detail than most hosts, then contradicts itself across pages. Its terms are more accurate than its sales copy, which is the reverse of the usual problem. Read the terms first.

Alternatives to Serverion

If Serverion doesn’t fit, these three address its specific gaps.

For Current Hardware at a Similar Price: Hetzner

Hetzner’s dedicated range runs on AMD Ryzen and EPYC processors, including the AX162 built on the EPYC 9454P, from data centers in Nuremberg, Falkenstein and Helsinki. If your objection to Serverion is that a 2012 Xeon isn’t what you wanted for your money, this is the direct answer. See our dedicated server comparison for how the market prices modern bare metal.

For a Clean Dutch Network: Leaseweb

Leaseweb runs its own Amsterdam network on AS60781 with an open peering policy, and sells dedicated servers and cloud from the same Dutch market Serverion targets. If you want Netherlands hosting without inheriting an IP reputation problem, this is the safer address. Both appear in our Netherlands dedicated server guide.

For Real Shared Hosting: TransIP

TransIP’s entry Core plan is EUR 9.99 a month with 20 GB of storage, against 5 GB at the same price from Serverion. It adds one-click WordPress and hourly backups kept for 30 days. For a normal website that just needs to work, it’s the better buy. Compare more options in our Netherlands web hosting guide.

For virtual servers specifically, our Netherlands VPS comparison covers providers in the same locations at current specifications.

Conclusion

Copy this result

Serverion earns a qualified 3.9/5 from customers and a 2.2/5 from a smaller, harsher sample. Both are right about different things, which is why the score alone won’t help you decide.

The Bottom Line

Serverion is a small company selling old equipment on a network with a reputation problem it hasn’t solved. Support gets praised by the customers who reach it and cursed by the ones who don’t. The free tier’s 24-hour response window explains most of that gap. The pricing is flat and fair, which is rare and worth respecting.

Buy it if you need a cheap server in Anchorage or Lagos, you understand you’re renting 2012 hardware, and nothing you run depends on outbound email arriving. Don’t buy it for shared hosting, for anything performance-sensitive, or for a business that sends mail to customers.

One more thing that should shape how you read every other Serverion review you find: eKomi Holding GmbH acquired Serverion B.V. on 1 July 2024, and Serverion’s own site still hasn’t said so. Reviews that describe Serverion as an independent Dutch company are describing a structure that changed two years ago.

For more options in the same market, see our VPS hosting guide.

Frequently Asked Questions

Is Serverion good for beginners?

No. Serverion has no live chat, and the free support tier promises a reply within 24 hours. The shared hosting plans start at 0.5 GB of disk and advertise PHP versions that lost security support years ago. A beginner needs faster help and a current stack. Look at a mainstream shared host instead.

Is Serverion worth the price?

It depends what you’re buying. The colocation and unusual-location servers are fair value. The shared hosting isn’t: EUR 10.00 a month buys 5 GB of disk at Serverion and 20 GB at Dutch rival TransIP. There’s no renewal price jump, which is a real plus. But the terms allow a 4% price rise every 1 January.

What do customers complain about most?

Silence. The strongest complaints describe tickets going unanswered for days and phone calls not returned. One customer reported opening three tickets over seven days with no reply. Provisioning delay is the second theme, with VPS orders taking days to arrive. Note that Serverion’s free support tier only commits to a 24-hour response.

Is Serverion safe to use?

Serverion is a real, registered Dutch company and its customers’ servers work. The concern is IP reputation, not fraud. Six autonomous systems registered to serverion.com appear on Spamhaus ASN-DROP, a list of networks that Spamhaus advises others not to route. That means email and traffic from your server may be blocked by third parties. Weigh that against your use case.

Does Serverion offer refunds?

Yes, but the window depends on the product. Shared hosting, reseller and VPS purchases get 30 days, and only on a first-time account. Dedicated servers get one week from delivery, and licence costs aren’t refunded. Domains get 5 days. Payments made in cryptocurrency aren’t refundable at all.

What uptime does Serverion actually guarantee?

By default, none. Serverion’s terms state it “offers no guarantees” on availability unless you agree a separate SLA. The SLA it sells commits to 99.9% measured per year, which permits close to nine hours of downtime annually. The homepage advertises 99.99%. The contract is what binds, so treat the marketing figure as marketing.

User Reviews for Serverion