Swisscom AG is the largest telecommunications and IT company in Switzerland, serving millions of mobile, internet, and TV customers. It also operates extensive national broadband and infrastructure networks.
However, Swisscom’s traditional website hosting, email hosting, and domain services were discontinued.
As a result, most legacy Swisscom hosting customers were required to migrate or switch to alternative providers.
Based on community support information and migration advisories:
- Swisscom ended its web and email hosting services in May 2024
- Users were encouraged to migrate to other Swiss hosting providers such as Infomaniak
- Swisscom no longer offers active web hosting plans as part of its core services
What this means: If you are evaluating Swisscom for new hosting in 2026, it is generally not available. Comparisons should focus on successor or partner platforms instead.
| Name |
Swisscom |
| Total Reviews |
1979 |
| Average Score |
1.9 |
| Website |
https://www.swisscom.ch |
| Address |
Alte Tiefenaustrasse 6, Bern, Switzerland |
Number of Reviews
* Having 1979 Reviews, Swisscom seems to be a popular hosting provider. People have shared specifics about the services, for you to get an informed opinion about whether you should sign up with them.
Avg. Review Score
* Swisscom has 1.9 average result, which is lower than a huge chunk of the competition. Maybe you would desire more than an affordable host and check others who care more about their client-base.
Customer Support
* Support reps for Swisscom are handling queries differently than advertised and that is impacting their reputation.
Swisscom Hosting Review 2026: Honest Analysis and User Feedback
- Overall Rating: 1.9 / 5
- Best For: Telecommunications services and large Swiss businesses needing integrated connectivity
- Starting Price: Historically low pricing on older hosting plans, now discontinued
Key Features at a Glance
- National Swiss telecom leader
- Historically offered web hosting plans (S, M, L)
- Free SSL certificates included on legacy packages
- 24/7 customer support structure, though widely reported as poor
Quick Verdict: Swisscom is a major telecom brand with a poor reputation for hosting and support, and its traditional web hosting services have been discontinued.
What This Review Covers
Swisscom is Switzerland’s largest telecom and IT provider, but its web hosting offerings have changed significantly in recent years. This review explains what those changes mean for customers in 2026.
Customer Satisfaction and Public Feedback
Swisscom’s overall hosting and service reputation is poor across public review platforms.
Common Complaints
- Low-quality customer support responses
- Long wait times and unresolved issues
- Billing problems and service disruptions
- Support often limited to chatbots, with phone support difficult or expensive to access
Country-Level Review Scores
- Switzerland: 1.93 / 5 (1,787 reviews)
- Germany: 1.71 / 5 (24 reviews)
- Spain: 1.33 / 5 (12 reviews)
- Italy: 1.17 / 5 (12 reviews)
- France: 1.33 / 5 (12 reviews)
- United States: 1.73 / 5 (11 reviews)
These aggregated metrics show consistent dissatisfaction across regions.
Legacy Hosting Packages (Now Deprecated)
Before discontinuation, Swisscom offered three web hosting plans: S, M, and L. These packages included:
- Free SSL certificates, including premium SSL on higher plans
- Email accounts and database support
- No free domain included
- Support via phone, tickets, and FAQ resources
Reported Limitations
- Support frequently redirected users to phone calls
- Limited and generic documentation
- No VPS or dedicated server offerings
Support Quality and Accessibility
Although Swisscom maintains large-scale support infrastructure for telecom services, reviews indicate:
- Chatbot-first support is common
- Phone support can be difficult to reach or costly
- Poor incident resolution for internet and email outages
- Repeated complaints about responsiveness and problem solving
This aligns with Swisscom’s very low average satisfaction scores.
- Swisscom reviews from Switzerland
| Average score |
1.93 |
| Number of reviews |
1787 reviews |
- Swisscom reviews from Germany
| Average score |
1.71 |
| Number of reviews |
24 reviews |
- Swisscom reviews from Spain
| Average score |
1.33 |
| Number of reviews |
12 reviews |
- Swisscom reviews from Italy
| Average score |
1.17 |
| Number of reviews |
12 reviews |
- Swisscom reviews from France
| Average score |
1.33 |
| Number of reviews |
12 reviews |
- Swisscom reviews from United States
| Average score |
1.73 |
| Number of reviews |
11 reviews |
- Swisscom reviews from United Kingdom
| Average score |
1.22 |
| Number of reviews |
9 reviews |
- Swisscom reviews from Netherlands
| Average score |
1.00 |
| Number of reviews |
4 reviews |
- Swisscom reviews from Liechtenstein
| Average score |
2.50 |
| Number of reviews |
4 reviews |
- Swisscom reviews from Japan
| Average score |
2.33 |
| Number of reviews |
3 reviews |
- Swisscom reviews from Denmark
| Average score |
2.00 |
| Number of reviews |
3 reviews |
- Swisscom reviews from Poland
| Average score |
1.00 |
| Number of reviews |
3 reviews |
- Swisscom reviews from Greece
| Average score |
1.00 |
| Number of reviews |
3 reviews |
- Swisscom reviews from Austria
| Average score |
1.00 |
| Number of reviews |
3 reviews |
- Swisscom reviews from Belgium
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Pakistan
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from New Zealand
| Average score |
2.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Vietnam
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Croatia
| Average score |
5.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Thailand
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Portugal
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Brazil
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Philippines
| Average score |
1.00 |
| Number of reviews |
2 reviews |
- Swisscom reviews from Australia
| Average score |
5.00 |
| Number of reviews |
1 reviews |
- Swisscom reviews from Bulgaria
| Average score |
1.00 |
| Number of reviews |
1 reviews |
- Swisscom reviews from Peru
| Average score |
1.00 |
| Number of reviews |
1 reviews |
- Swisscom reviews from Ireland
| Average score |
1.00 |
| Number of reviews |
1 reviews |
More Reviews
Pros and Cons Based on Historical Feedback
Pros
- Strong national telecom brand and infrastructure
- Historically included SSL certificates in hosting plans
- Reliable backbone network for connectivity services
Cons
- Hosting services discontinued in 2024
- Very low customer satisfaction scores
- Persistent complaints about support quality
- No modern VPS or dedicated hosting options in legacy offerings
When it existed, Swisscom hosting was best suited for:
- Small business websites tied to Swiss telecom contracts
- Users wanting basic hosting with bundled SSL
- Customers already invested in the Swisscom ecosystem
Not recommended for:
- New hosting buyers in 2026
- Users needing reliable support and uptime
- Anyone seeking transparent pricing and performance data
Copy this result
Final Verdict
Swisscom’s web hosting is no longer a viable choice in 2026. The service was discontinued in May 2024, and while Swisscom remains a dominant telecom provider, its hosting business has exited the market.
Public satisfaction scores reveal long-standing issues with support and service quality, even before discontinuation. Former Swisscom customers should move to specialized hosting providers for reliable web hosting.
Bottom Line: Swisscom is a telecom giant with poor hosting reviews and no active web hosting products, discontinued in May 2024.
