Swisscom – 1979 Customer Reviews: Analysis (Sep 2026)

Features and Services

Swisscom is Switzerland’s largest telecoms and IT company. Telecom PTT became Swisscom on 1 October 1997, and Swisscom Ltd listed on the stock exchange on 5 October 1998. The Swiss Confederation still owns 51% of it. As of 31 December 2025 the group reported revenue of CHF 15,048 million and 23,266 employees.

Hosting Types Offered

• Shared Hosting – discontinued on 31 May 2024, no replacement
• E-Mail Hosting on your own domain – discontinued on the same date
• Domain registration – discontinued, handed to a partner
• Website builder (the HomepageTool) – discontinued
• Cloud servers – Dynamic Computing Services (DCS), still sold to businesses
• Colocation and managed data centre services – still sold, quote only

That list is the whole story of this review. In December 2023 Swisscom sent termination letters to its web hosting customers, roughly 20,000 contracts by the Swiss trade press count. Swisscom gave its reason to the financial site cash.ch in January 2024: “der Aufwand im Hinblick auf das erreichbare Marktpotential im Bereich Website- und Hosting ist zu gross”. The effort was too large for the market it could reach.

What Swisscom Still Sells

Dynamic Computing Services is the one product a small business can still call hosting. You rent virtual servers, meaning a slice of a physical machine that behaves like your own, and you pay for what you use. Swisscom guarantees 99.9% availability on it and lets you cancel at any time.

The catch is who it’s built for. Swisscom’s own DCS price estimate sheet gives two example configurations. Four vCPUs, 8 GB of RAM, 8 GB of storage and Windows Server on a 50 Mbps line costs CHF 280 per month. Eight vCPUs with 16 GB RAM and 128 GB storage costs CHF 529 per month. Both assume the Basic SLA (Service Level Agreement, the contractual support and uptime commitment). That covers Monday to Friday, 7 a.m. to 6 p.m. only.

Data Center Locations

Swisscom runs seven data centres in Switzerland for business customers: Basel-Grosspeter, Bern-Wankdorf, Geneva-Montbrillant, Lausanne-Savoie, Lugano-Cinque Vie, Zurich-Enge and Zurich-Herdern. Wankdorf holds Tier IV certification from the Uptime Institute, the highest facility rating available. The group also lists ISO 9001, 14001, 14064, 15504 and 27001 certifications.

Those are real assets, and they explain why Swisscom kept the enterprise side. None of it helps a person who wanted a CHF 10 hosting plan.

Performance Expectations

No independent benchmark data exists for Swisscom shared hosting, and none can be produced now. The platform is gone. For DCS, Swisscom publishes a 99.9% availability guarantee, but no third-party speed or uptime tests exist. We’d rather say that plainly than invent numbers.

Customer Experience

Swisscom holds a 1.6 TrustScore across 2,407 public reviews. The average hides the shape of it, so here’s the full distribution: 1,741 reviews at one star (72.3%), 159 at two, 53 at three, 59 at four and 395 at five stars (16.4%). Reviews are still arriving, with 570 posted in the last twelve months.

One thing separates this corpus from most we analyse. Swisscom doesn’t solicit reviews. The profile shows no invitation campaigns and no incentivised reviews. Every one of those 2,407 ratings came from someone who chose to write it. That makes the score more honest than a 4.8 built on automated review requests. It also makes it harsher, because contented telecoms customers rarely post.

What Customers Praise

The network. Positive reviews consistently return to coverage, mobile speed and fibre reliability, which matches Swisscom’s record in independent Swiss network tests. Nobody praises the price.

Long-standing customers also praise the shops. Several 5-star reviews come from people who walked into a branch and had the problem solved that day.

Response discipline deserves credit too. Trustpilot records a reply on every negative review it counts, at an average of 0.41 days. The most recent reply landed the day before we checked. Plenty of hosts with better scores ignore their critics entirely.

Common Complaints

Price is the single loudest theme. Reviewers describe paying CHF 170 per month and still feeling underserved, and the phrase “viel zu teuer”, far too expensive, recurs across German-language reviews.

The second theme is reaching a human. Multiple 2026 reviews describe a voice-controlled hotline that misunderstands requests and can’t be bypassed with keypad entry. Swisscom’s own residential contact page backs them up. It leads with an app, a digital assistant and the community forum, not a phone number.

Third: automatic contract changes, such as a child’s subscription converting to an adult tariff. These are telecoms complaints, not hosting complaints. Weigh them that way.

Community Feedback (Reddit & Forums)

Reddit has almost nothing on Swisscom hosting. A search across every subreddit returns a handful of posts, none discussing the product on its merits. That silence is informative: developers never chose this host.

What Reddit does have is the aftermath. In a June 2025 r/Switzerland thread, a company moved from Swisscom to localsearch listed three problems: an invoice dispute unresolved after a year, a contact who stopped answering, and a domain transfer code that never arrived. Another user replied that a lawyer’s registered letter produced the code within days. A separate November 2024 thread collects complaints about localsearch sales practices from Swiss business owners.

The Swisscom community forum is more specific. In May 2024, days after the migration, customers posted that neither their website nor their e-mail worked. One quoted localsearch’s auto-reply promising a five to seven working day response time. A long-time member wrote that Swisscom support “answered immediately” by comparison, then cancelled and moved elsewhere. A Swiss IT consultant in the same thread identified the new mail servers as green.ch infrastructure. Our own DNS and RIPE checks confirm it.

Support Quality

Swisscom support has two reputations. In consumer telecoms, reviewers report long hotline waits and a voice menu they dislike, offset by good in-store help. On hosting, the forum verdict was that Swisscom’s own support was decent and the successor’s wasn’t.

On the business side, the DCS Basic SLA covers weekdays from 7 a.m. to 6 p.m. If your server fails on a Saturday, that contract does not promise anyone will look at it.

When to Use Swisscom

Swisscom is a reasonable choice in a narrow set of cases.

Ideal For

Swiss companies with a data sovereignty requirement: seven Swiss data centres, one of them Tier IV certified, with data held under Swiss jurisdiction. For a bank, a clinic or a public body, that is often the whole decision.

Businesses that want one vendor for connectivity and compute: DCS plugs into Swisscom’s Enterprise WAN. Your office network and your servers then sit with one supplier, on one invoice.

Organisations with unpredictable capacity needs: usage-based billing with no minimum term suits seasonal load better than a fixed server contract.

You’ll Appreciate It If

• You need a named account team, because Swisscom sells enterprise services through people, not a checkout
• You already run Microsoft 365 through Swisscom, since licences and cloud sit in the same account
• You want colocation in a Swiss facility with published ISO certifications

When NOT to Use Swisscom

For most people reading a hosting review, Swisscom is simply not an option. Look elsewhere if any of this applies.

Look Elsewhere If

You want a shared hosting plan: there isn’t one. Swisscom left this market on 31 May 2024, and nothing in the current catalogue replaces it. Hostpoint, green.ch and Infomaniak all sell Swiss-hosted plans today.

Domain registration is what you need: Swisscom handed domains to a partner and no longer acts as a registrar. Any Swiss host will do this.

A website builder is the point: the HomepageTool is gone. localsearch rebuilt those sites in a different editor, and licensed stock images couldn’t come along.

You want a price before you talk to sales: Swisscom publishes an indicative DCS sheet and nothing else. Its own document calls the figures non-binding.

Red Flags for Your Situation

• Budget under CHF 100 a month: the cheapest configuration Swisscom illustrates is CHF 280 per month
• You need weekend support: the Basic SLA runs weekdays only, 7 a.m. to 6 p.m.
• You want self-service: there is no cart, no instant provisioning and no trial for DCS
• You are outside Switzerland: localsearch’s hosting terms require a Swiss or Liechtenstein company domicile

If any of these apply, see the alternatives below.

Swisscom Transparency Score

We assess how upfront Swisscom is with the information a buyer needs.

• Company Information: Excellent – ownership, revenue, headcount, data centre sites and certifications are published with the reporting date attached
• Pricing Transparency: Limited – no hosting price list exists, and the DCS sheet is explicitly non-binding. Two sample configurations beat nothing, but you can’t budget from them
• Technical Documentation: Good – the enterprise cloud docs are public and date their end-of-life notices precisely. The retired hosting pages went without a redirect
• Terms & Policies: Limited – hosting terms PDFs are still served from swisscom.ch, including a Hosted Exchange service description written around Outlook 2003 and 2007. Nothing on them says the product is withdrawn

Overall Transparency: Strong on corporate facts, weak on anything a buyer needs. The exit was announced by letter and covered in the press, which beats several hosts we’ve reviewed. The leftovers were never cleaned up. A migration portal at swisscom-offering.localsearch.ch was still live in September 2026. It tells visitors their migration runs “bis Ende August 2024” and offers a free migration worth CHF 1,990.

Alternatives to Swisscom

If you came here for Swiss hosting, these three fill the gap Swisscom left.

For a Direct Replacement: green.ch

It’s already running your site if you were migrated to localsearch, so buying direct removes a middleman. Web Hosting S costs CHF 12.90 per month for 100 GB of SSD storage, with backups every six hours and Swiss georedundant data centres. The M plan advertises CHF 7.45 for the first year and renews at CHF 14.90, so read the term before you sign.

For Support and Stability: Hostpoint

Switzerland’s largest independent host, with servers in Zurich and support seven days a week, 8 a.m. to 6 p.m., public holidays included. Standard costs CHF 15.90 per month for 100 GB, with 30 days of backups and a 30-day money-back guarantee. It’s in our Switzerland web hosting guide with the rest of the shortlist.

For Trying Before Buying: Infomaniak

The Geneva provider gives you 30 days free with 250 GB of storage and 20 sites, plus telephone support. Swisscom never offered a trial on anything. Infomaniak also ranks in our Swiss WordPress hosting guide if that’s your platform.

Working to a tighter budget? Our cheapest Switzerland hosting comparison covers the lower end. If you only lost your Swisscom mailboxes and not a website, the email hosting guide is the faster route.

Conclusion

Copy this result

Swisscom isn’t a web host, and hasn’t been since 31 May 2024. Rating it as one would be dishonest. So here’s the honest version: as a telecoms and enterprise cloud provider it scores 1.6 out of 5 across 2,407 unsolicited reviews. Price and phone support drive almost three quarters of them to one star.

The Bottom Line

If you need Swiss data centres, an enterprise contract and a named account manager, Swisscom is a credible supplier with genuine infrastructure behind it. If you need a hosting plan, a domain or a mailbox on your own domain, it has nothing to sell you and won’t have.

The 20,000 or so customers moved out in 2024 still have a decision to make. Many sit on the localsearch platform, which runs on green.ch hardware. Buying from green.ch, Hostpoint or Infomaniak directly is usually cheaper and always simpler.

For the full picture on providers that actually sell hosting in Switzerland, see our Swiss VPS hosting comparison, which covers the tier above shared hosting.

Frequently Asked Questions

Does Swisscom still offer web hosting?

No. Swisscom cancelled its web hosting, e-mail hosting, domain and website builder contracts in December 2023 and shut the services down on 31 May 2024. The product pages now return a 404 error. Its SME catalogue lists internet, Microsoft 365, cloud and security, with no hosting entry.

What happened to Swisscom hosting customers?

They were moved to other companies. Swisscom named two of its own subsidiaries, localsearch and MTF Solutions, plus the partners Serv24 and Global IP Action for domains. Migration was free except at Global IP Action, which charged CHF 9.50 per account. Swiss trade press put the number of affected contracts at roughly 20,000.

Is Swisscom worth the price?

For hosting, the question doesn’t apply. For its cloud servers, the smallest configuration Swisscom illustrates costs CHF 280 per month, and that buys Swiss data centres and an enterprise contract. If you don’t need those two things, you’re paying a lot for them.

What do customers complain about most?

Price comes first, by a wide margin. Reaching a human comes second, with 2026 reviews describing a voice hotline that misunderstands requests. Former hosting customers complain about a different thing: the forced move in 2024 and the support they got afterwards from localsearch.

How does Swisscom compare to Hostpoint or Infomaniak?

They aren’t in the same business any more. Hostpoint sells shared hosting from CHF 15.90 per month with a 30-day money-back guarantee, and Infomaniak gives 30 days free. Swisscom sells enterprise cloud infrastructure priced from CHF 280 per month with no trial.

Can I still get a Swisscom e-mail address?

Swisscom still runs Bluewin E-Mail, and its help pages still cover setting it up. What ended on 31 May 2024 was e-mail hosting on your own domain. For mailboxes at [email protected], you now need another provider. The guides linked above cover the options.

User Reviews for Swisscom